Solved. See posting (https://support.avg.com/answers?id=906b0000000D2QIAA0).
AVG Guru
Hello Ed, sorry to know this. I checked with your records. You have purchased AVG protection multi device program.It does not require license number for activation. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install AVG Protection program. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Please refer the following link to download and install your AVG Protection program.
http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection
Thank you.
Dear AVG
I bought AVG Internet Security for two years on 28-04-2015 and it then expires on 28-04-2017.
Now I get to see my computer that my subscription has run out on AVG Internet Security does not seem good to me.
The order number is 64728140 and AVG change order number is 35-4196341
I lost my license number, so I can not activate AVG.
INVOICE DETAILS
Line Product Delivery VAT
1 AVG Protection multi-device (2 years subscription) 21.0 74.37 1 74.37
EUR Subtotal: 74.37
Rule Country VAT% Basic rate EUR EUR VAT 15.62
1 - 21.0 74.37 15.62
Total EUR 89,99
EUR Total: 89.99
Hello Ed, sorry to know this. I checked with your records. You have purchased AVG protection multi device program.It does not require license number for activation. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install AVG Protection program. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Please refer the following link to download and install your AVG Protection program.
http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection
Thank you.
Solved. See posting (https://support.avg.com/answers?id=906b0000000D2QIAA0).
AVG Guru