AVG quitting unexpectantly

Mac products
19

Could you advise when the Senior Team is likely to respond please.

17

Hello George,

We appreciate your patience in this matter.
We need to analyze the log files of AVG in fixing this issue, hence we sent the email instructions to collect the log files.
Please check for the email on spam and junk folders if it is not present in the inbox.

16

Hello George,
We regret to hear about the inconvenience caused. It might be due to some update conflicts, we suggest you to uninstall and re-install AVG Anti-Virus to get this fixed.
Click on the link to uninstall AVG : http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac
Click on the link to install AVG : http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-AntiVirus-for-Mac
Let us know if you need further assistance. Thank you.

5

I am using an iMac with version 10.9.5. I have a free version of AVG. It operated satisfactorily for a long period and then starting to quit at about 60 % scan completion.

I am not sure what you mean by the 'AVG scan interface'. Could ypu please elucidate.

Thank you, George

1

My AVG for MAC keeps 'quitting unexpectantly' when scanning reaches about 60%. What could be causing this ?

7

Version 17.1 (beb837f3cd71)

3

George,
Please use “Go To Folder” and Open ~/Library/ Directly. All you need to do is hit Command+Shift+G from the Mac desktop (or Finder > Go > Go to Folder) and type in ~/Library to temporarily access the Library directory in the Finder.

8

Could you advise when the Senior Team is likely to respond please.

9

I have managed to get into my Library folder and have copied the latest log file. However I am unable to send you this file. It is large and perhaps that is why I cannot send it on your website. Is there any other way I can send a copy of my log file to you ?

10

Hello George,
I'm sorry to hear about this, please click follow (https://support.apple.com/kb/PH22036?locale=en_US) the instruction to locate Library directory on your computer.
Best regards,
Alok.

12

Hello George,

We appreciate your patience in this matter.
We need to analyze the log files of AVG in fixing this issue, hence we sent the email instructions to collect the log files.
Please check for the email on spam and junk folders if it is not present in the inbox.

11

George,
This issue is with the AVG software. We request you to wait until the fix is released.
Thank you.

14

George,
Please try to reply back to the email through which we sent instructions to collect the logs. So that we can escalate to our senior team and they will resolve it for you.
Thank you.

15

George,
Thank you for sending us the information. We have escalated the case to our concern team, they will analyze and get back to your via email. Your patience is much appreciated.

13

Hello George,
Thank you for the confirmation. Our senior team received your email, they will analyse this and will contact you through email with a solution. Your patience is much appreciated.

2

The Library folder can not be found.

4

George, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

6

I have un-installed and re-installed numerous times but always with the same result.

Thank you, George

18

Hello George,
I'm sorry to hear about this, please click follow (https://support.apple.com/kb/PH22036?locale=en_US) the instruction to locate Library directory on your computer.
Best regards,
Alok.