Avg removed a file and ask me to restart my pc

AVG Protection
9

Hello Johnny,
We apologize for the inconvenience caused.
Please be informed that AVG doesn't remove any files and it will protect your pc from virus. Could you please let us know the name of the AVG product you have installed in your pc? so that we are happy to assist you better.
Feel free to contact us for any further assistance. Thank you.

10

this is the file that avg deleted the scs design.exe

1

avg removed a file and ask me to restart my pc when i did it wont start windows and i cant get pc into safe mode or get pc to boot up

5

Hello Johnny,
We regret for the inconvenience caused.
We request you to contact your system manufacture for help to get your issue fixed. Since you are unable to turn on your  pc, we are unable to diagnose the exact issue you are facing. Thank you for understanding.

8

Johnny, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

4

Hi Johnny,
I know it is disappointing to face these experience, we apologize  but please be assured that I shall do my best to resolve the issue.
Thank you for your information, I would like to inform you that the application which you have provided as screenshot is not an essential file of windows operating system and removing this file wouldn't corrupt the operating system.  Please let us know if you took the screenshot before the issue occurred. Also, we would like to know if you have tried the rescue CD option. Thank you!
Ranjani, AVG Customer care.

7

sorry i am using avg free it delected an .exe file from a programe must had thought it was a virus  and when i restarted the pc it wont boot up just blank screen

2

Hello Johnny,
We apologize for the inconvenience caused.
Please be informed that AVG doesn't remove any files and it will protect your pc from virus. Could you please let us know the name of the AVG product you have installed in your pc? so that we are happy to assist you better.
Feel free to contact us for any further assistance. Thank you.

3

no i cant get the pc into safe mode

6

Hello Johnny,
Thank you for the screenshot provided.
Could you please let us know whether you are able to start your pc in safe mode?
Thank you.