Hello Carl,
I understand the inconvenience.
I request you to provide the screenshot of AVG Safe Surf login window that shows the error message.
To take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Hi again,
Has there any results about the dilema yet ??
Please let me KNOW what is going on.
Hello Carl,
Please be informed that AVG Safe Surf is no longer supported and this product is migrated to AVG Secure VPN. We have emailed you the activation key activate AVG Secure VPN in your computer. To install this product, please open AVG dashboard(Formerly known as Zen) installed in your computer and click on "AVG Secure VPN". You can see "Try for Free", click on the same to install the latest version of AVG Secure VPN.
If you face any difficulties, please let us know and we will assist you further.
I can't use " safe surf " anymore. It asks me for user and password , I enter it and the program won't authenticate me. My subscription is valid until 17-4-2018. Help please.
Hi again,
Has there any results about the dilema yet ??
Please let me KNOW what is going on.
Carl, thank you for the screenshot.
I have forwarded the case to the senior team for getting a suggestion.
Please keep checking this post to know about the status.
Your patience is much appreciated.
In the meanwhile, please try search AVG Safe Surf under Myaccount - Myproducts tab and download it.
Hi Balasubramanian,
Sure I could uninstall safe sure if need be as per the first link above.
But, the second link above the link to the installation files does not excist.
I get this result, " This page can’t be displayed
Make sure the web address https://vpn.avg.com is correct.
Look for the page with your search engine.
Refresh the page in a few minutes.
Check that all network cables are plugged in.
Verify that airplane mode is turned off.
Make sure your wireless switch is turned on.
See if you can connect to mobile broadband.
Restart your router. "
I did try all of the above without the link " https://vpn.avg.com/download/latest " working at all.
Could you please e-mail me the proper link.
Thank you,
Carl
Hello Carl,
Please be informed that AVG Safe Surf is no longer supported and this product is migrated to AVG Secure VPN. We have emailed you the activation key activate AVG Secure VPN in your computer. To install this product, please open AVG dashboard(Formerly known as Zen) installed in your computer and click on "AVG Secure VPN". You can see "Try for Free", click on the same to install the latest version of AVG Secure VPN.
If you face any difficulties, please let us know and we will assist you further.
Hello Carl,
I understand the inconvenience.
I request you to provide the screenshot of AVG Safe Surf login window that shows the error message.
To take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Hi,
NO luck finding the Safe Surf download link under Myaccount - Myproducts tab at all.
Where can I find another link to try and re-installing Safe Surf.
I've looked everywere…
Hello Carl,
I appreciate your efforts in trying to install Safe Surf. Please follow this article http://support.avg.com/SupportArticleView?urlname=Download-install-and-activate-AVG-Safe-Surf to reinstall AVG Safe Surf. If you face any difficulties, please let me know.