Hello, I have a Windows XP desktop PC, and I have avg free installed. I have been having a few problems for the past few weeks, involving avg protection disabled. I have tried to uninstall and reinstall avg and restarting the computer but windows still display's that there is not anti vies installed or is not installed correctly. I have also tried to repair it, and also avg remover. is there anything I can do to get my protection enabled again.
my computer specifications are
windows XP sp3 32-bit, 2GB ram, Intel Pentium 1.80Ghz 2core.
Hello David,
I understand the inconvenience.
Please try running AVG Clear tool as mentioned in this article: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product which is the tool to remove AVG 2017 version traces.
To install AVG Antivirus free 2017 version please follow the instructions as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free .
Keep us informed about the status.
avg did install but my computer is still saying antivirus is not installed and avg is saying protection is disabled still
Thank you for trying the steps provided before.
Please confirm once whether you ran both removal tools as mentioned in the article provided initially.
In this case, I request you to try installing AVG Antivirus free using offline installer which is available in this website: https://www.avg.com/download.prd-gsr-free .
NOTE: Download the exact bit version offline installer file for your operating system.
To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218 .
Keep us informed about the status.
I tried using avg cleaner but it would not start because my PC said it was corrupt, I downloaded it the second time but still the same thing. I went into uninstall programs and uninstalled avg but the uninstall failed, but avg never appeared again.and I used the avg remover and restarted the computer, I download the latest installer for avg free, it did its insolation but it froze at the 24% mark and the 97% mark. I opened avg zen and it told me that it was still at 98% complete. now it's not doing anything and it's stuck on 98%.