AVG says i'm offline when i try to resolve performance issues. OS 11.7.10

Mac products
3
Hello Frank. 
You've reached the AVG community support forum.
We apologize for any inconvenience this may have caused you. Kindly provide us with the screenshot of the "I'm offline" error message you are encountering, and please provide additional details regarding your issue. To send us the screenshot, please click on the following link: (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home) . 

Awaiting your response.
1
AVG says i'm offline when i try to resolve performance issues. OS 11.7.10
2

Hello Frank. 
You've reached the AVG community support forum.
We apologize for any inconvenience this may have caused you. Kindly provide us with the screenshot of the "I'm offline" error message you are encountering, and please provide additional details regarding your issue. To send us the screenshot, please click on the following link: (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home) . 

Awaiting your response.