AVG secure browser says VPN not connected when it is

AVG VPN
3

Hello David.
Thank you for contacting AVG Support Community. 
We will certainly check and help you. 
We have already replied to your original post. Kindly check. 
We'd recommend you to keep the entire conversation in one threat to speed up the resolution.
Thanks for your understanding in advance.

1

With regard to my previous post I have AVG Ultimate installed

2

Hello David.
Thank you for contacting AVG Support Community. 
We will certainly check and help you. 
We have already replied to your original post. Kindly check. 
We'd recommend you to keep the entire conversation in one threat to speed up the resolution.
Thanks for your understanding in advance.