Hi Walter,
Thank you for contacting AVG Community.
We're glad to look into this & help you.
Initially, please clarify whether you've activated the AVG Secure Browser Pro subscription on your computer.
If not, please follow the steps in this article to activate it & then try connecting. If you've already activated & unable to connect through VPN, let us know what happens exactly while attempting to connect.
Do you receive any error message? If so, share us the screenshot of it for better clarity.
I also activated it and it didn't run for about two weeks after that.
HI all, I cannot create a VPN connection although I have done everything…
Hi Walter,
Thank you for contacting AVG Community.
We're glad to look into this & help you.
Initially, please clarify whether you've activated the AVG Secure Browser Pro subscription on your computer.
If not, please follow the steps in this article to activate it & then try connecting. If you've already activated & unable to connect through VPN, let us know what happens exactly while attempting to connect.
Do you receive any error message? If so, share us the screenshot of it for better clarity.
At the beginning it ran flawlessly.
Thank you for writing us back Walter,
I apologize for the inconvenience caused. I would suggest you to reinstall the AVG Secure Browser and check. Before uninstalling the AVG Secure browser please make sure to save your passwords and bookmarks. To reinstall the AVG Secure Browser please follow the below instructions.
- Uninstalling AVG Secure Browser:(https://support.avg.com/SupportArticleView?l=en&urlName=uninstall-avg-secure-browser&q=uninstall+secure+browser&supportType=home)
- Restart your device - don’t miss this step!
- Installing AVG Secure Browser: (https://support.avg.com/SupportArticleView?l=en&urlName=install-avg-secure-browser&q=installing+AVG+Secure+Browser&supportType=home)
I also activated it and it didn't run for about two weeks after that.
Hello Walter,
Thank you for contacting AVG community.
I apologize for the inconvenience caused. We've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you for understanding.
Unfortunately, despite everything, it still didn't work.