Hello Joanne,
You've reached the AVG community support forum.
Concerning your query, kindly note that certain websites and online service providers such as Netflix, HBO, Sky Go or in this case BBC, block VPNs by default due to various reasons as per the policies and procedures that they choose to employ.
In cases such as this, to circumvent these limitations and provide our users with the most comfortable experience when they would like to watch TV shows or movies online while simultaneously using their VPN, I would recommend you to connect to the following location/server combination that we offer, that are specialized for streaming:
- Location - USA : Server - Gotham City
- Location - UK : Server - Wonderland
These two should provide you with the fastest, uninterrupted and most secure connection available while watching streams online. I would also advise you to try and do one of the following in general if you find some online locations inaccessible:
Try changing your location a few times, or a server to which you are connecting to, selecting different servers might provide you with a better connection. Please select a
P2P server from the list of available options or a streaming server - they are denoted with a play
sign ▷ - unlike "standard" servers, they have more open ports due to the purpose they are intended for and thus provide better connections.
I hope this bit of advice has solved your inquiry, but if you would need any further assistance, please do not hesitate to contact me back, I am always happy to provide assistance.
Thank you for your understanding.
Hi there
I took advantage of the trial to be able to access Sky Go and BBC iPlayer when abroad. When Secure VPN it is switched on (using my home wi-fi) I cannot access them and when I turn it off I can access them perfectly. How do I fix this please?
Sorry, this didn't work. I get the same error messages when trying to watch BBC iPlayer or Sky Go so I guess it's down to permissions but I thought that Secure VPN was supposed to get around this problem???
Hello Joanne,
You've reached the AVG community support forum.
Concerning your query, kindly note that certain websites and online service providers such as Netflix, HBO, Sky Go or in this case BBC, block VPNs by default due to various reasons as per the policies and procedures that they choose to employ.
In cases such as this, to circumvent these limitations and provide our users with the most comfortable experience when they would like to watch TV shows or movies online while simultaneously using their VPN, I would recommend you to connect to the following location/server combination that we offer, that are specialized for streaming:
- Location - USA : Server - Gotham City
- Location - UK : Server - Wonderland
These two should provide you with the fastest, uninterrupted and most secure connection available while watching streams online. I would also advise you to try and do one of the following in general if you find some online locations inaccessible:
Try changing your location a few times, or a server to which you are connecting to, selecting different servers might provide you with a better connection. Please select a
P2P server from the list of available options or a streaming server - they are denoted with a play
sign ▷ - unlike "standard" servers, they have more open ports due to the purpose they are intended for and thus provide better connections.
I hope this bit of advice has solved your inquiry, but if you would need any further assistance, please do not hesitate to contact me back, I am always happy to provide assistance.
Thank you for your understanding.