AVG Secure VPN and Covenant Eyes

AVG VPN
3

Hello Stephen,
You've reached the AVG community support forum.
We regret the inconvenience this has caused you. We'll certainly assist you with the issue. I would request you to follow the below instructions and check :

Please do change the location of the VPN by following the below instructions.

  • Click Change location on the main application screen.
  • Do select a different country and city to connect with.
  • Make sure that you are not connected with same location.
If the issue persists follow these instructions. Please try switching the VPN protocol to Mimic – you can find that option in the App Settings:
  • Windows: ☰ Menu ▸ Settings
  • Mac: ☰ Menu ▸ Preferences
  • Android: Tap Settings/VPN Protocol
  • iOS: Tap Settings/VPN Protocol
If the issue persists get back to us we will assist you further. 

Thank you for understanding.

1

I use AVG Secure VPN along with Covenant Eyes (CE), an internet accountability service. When I run the two together, I am unable to connect to the internet. I know that CE manages the DNS server address for IPv4 and IPv6 connections.

[Question]

Why would I be unable to connect to the internet, and what troubleshooting steps can I take?

To be clear, I don't want to "get around" Covenant Eyes. I value the service and pay for it. I just want more privacy online with the VPN.

2

Hello Stephen,
You've reached the AVG community support forum.
We regret the inconvenience this has caused you. We'll certainly assist you with the issue. I would request you to follow the below instructions and check :

Please do change the location of the VPN by following the below instructions.

  • Click Change location on the main application screen.
  • Do select a different country and city to connect with.
  • Make sure that you are not connected with same location.
If the issue persists follow these instructions. Please try switching the VPN protocol to Mimic – you can find that option in the App Settings:
  • Windows: ☰ Menu ▸ Settings
  • Mac: ☰ Menu ▸ Preferences
  • Android: Tap Settings/VPN Protocol
  • iOS: Tap Settings/VPN Protocol
If the issue persists get back to us we will assist you further. 

Thank you for understanding.