AVG Secure VPN disappeared from my laptop

Hello Steve.
We'd be glad to help you.
Unfortunately, you do not have an active paid subscription for AVG Secure VPN registered under the email address you used to contact us here.
I have sent an email requesting more details to locate your order for AVG Secure VPN.
Please revert it containing those details.

Today my AVG Secure VPN has disappeared from my laptop. I cannot reach anyone in technical help as the 'chat' isn't working and I am not able to phone directly right now. If I open my AVG 'my subscriptions' it show my VPN as paid but next to it, it says 'switch' to this one; when I click on it, it doesn't work and comes up as an error. This is so annoying. How can I get this active again?

Hello Steve.
We'd be glad to help you.
Unfortunately, you do not have an active paid subscription for AVG Secure VPN registered under the email address you used to contact us here.
I have sent an email requesting more details to locate your order for AVG Secure VPN.
Please revert it containing those details.