AVG Service process sometimes starts working, takes 15% of CPU and doesn't stop untill computer restart. Computer is worming up, fan is working at full speed but the process cannot be stopped manually - Access denied !
Windows 11. Dell laptop with Intel Core I9.
Thank you for taking the time to write back to us, Vladimirs.
I understand that your issue is resolved now. If you are still facing the issue, you can report same to AVG.
Performance recording allows you to report an issue if you think that AVG Antivirus is affecting the performance of your PC. When you run performance recording, AVG Antivirus captures technical data relating to your system performance. After you submit the recording, we can analyze the captured data to verify if AVG Antivirus is causing your issue.
Refer the following article to know how to report any performance issue:
Performance recording in AVG Antivirus - FAQs (https://support.avg.com/SupportArticleView?l=en&urlName=avg-antivirus-performance-recording-faq&q=performance&supportType=home)
After you submit a recording, we analyze the captured data to verify if AVG Antivirus is causing your issue. If we discover that AVG Antivirus is the cause, we can try to fix the issue in a subsequent application update.
You normally do not receive a direct response from us after submitting a recording. However, if you provide a contact email address when you submit a recording, we may contact you for further details relating to your issue.
Thank you for your patience and understanding.
Hello Vladimirs,
Thank you for reaching AVG Support channel.
We understand that AVG service process sometimes takes more than 15% of CPU usage and does'nt stop.
We are really sorry to know this. We'll certainly check and help you out
Could you please let us know when you started facing this issue?
Please let us know your current version of AVG Internet Security.
Please do let us know if you have updated AVG Internet Security to latest version, if not we suggest you to update and check again by following steps in this article: Updating AVG AntiVirus (https://support.avg.com/SupportArticleView?l=en&urlname=update-avg-antivirus)
Reasons that AVG Antivirus has multiple processes running in the background
Technical: There are system services that run under your system account. This is necessary for several reasons such as system integration, driver loading, etc. However, some components need to communicate with the user. These components must be running under your account to be able to show you the AVG application.
Security: There are sandboxed processes that run restricted to ensure that they cannot compromise your system, should a security issue occur.
Performance: Certain processes need to run in an immediate manner to be able to protect your system effectively. Some functionality can be starter later, or even on-demand. Therefore, it is split into a separate process, so that it does not slow down the system start.
Please note, while seeing multiple processes running in the background may seem concerning, these functions are normal. These processes do not typically consume higher system resources. The multiple processes exist because AVG Antivirus software consists of multiple individual components rather than a single process.
If you find some of the processes are consuming an unusual amount of system resources, refer to the following article for troubleshooting instructions: Repairing AVG AntiVirus (https://support.avg.com/SupportArticleView?l=en&urlname=repair-avg-antivirus)
Please do try and let us know if it has helped.
Thank you and keep us updated.
Hello Vladimirs,
Thank you for reaching AVG Support channel.
We understand that AVG service process sometimes takes more than 15% of CPU usage and does'nt stop.
We are really sorry to know this. We'll certainly check and help you out
Could you please let us know when you started facing this issue?
Please let us know your current version of AVG Internet Security.
Please do let us know if you have updated AVG Internet Security to latest version, if not we suggest you to update and check again by following steps in this article: Updating AVG AntiVirus (https://support.avg.com/SupportArticleView?l=en&urlname=update-avg-antivirus)
Reasons that AVG Antivirus has multiple processes running in the background
Technical: There are system services that run under your system account. This is necessary for several reasons such as system integration, driver loading, etc. However, some components need to communicate with the user. These components must be running under your account to be able to show you the AVG application.
Security: There are sandboxed processes that run restricted to ensure that they cannot compromise your system, should a security issue occur.
Performance: Certain processes need to run in an immediate manner to be able to protect your system effectively. Some functionality can be starter later, or even on-demand. Therefore, it is split into a separate process, so that it does not slow down the system start.
Please note, while seeing multiple processes running in the background may seem concerning, these functions are normal. These processes do not typically consume higher system resources. The multiple processes exist because AVG Antivirus software consists of multiple individual components rather than a single process.
If you find some of the processes are consuming an unusual amount of system resources, refer to the following article for troubleshooting instructions: Repairing AVG AntiVirus (https://support.avg.com/SupportArticleView?l=en&urlname=repair-avg-antivirus)
Please do try and let us know if it has helped.
Thank you and keep us updated.