60-day-trial but you take my money via debit card earlier than that time. I am suprised at all because of your fraud.
Hello Terry,
Let me explain this clearly. Please maintain Profanity in Community Forums.
You have been charged for the automatic renewal of AVG AntiTrack - (30-day Trial) because you agreed to automatic extension of your subscription when you originally signed up for the trial subscription. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
You have cancelled the auto renewal status for AVG TuneUp (60-day Trial). Both are different products.
Are you looking for refund for AVG AntiTrack?
Let us know if you need help with activating this product.
How do I stop these robbing bastards from grabbing a direct debit , even after they have confirmed my cancellation of a trial after just a couple of days of use?
Hello, Pham.
You can find answer to your question together with your other post here https://support.avg.com/answers?id=9065p000000Pv3z.
Please try to keep the whole conversation in one thread to speed up resolution.
I paid double… I SUBSCRIBED and paid without the knowledge of a free subscription. Then I get billed for R399 for the free subscription, which I did not know I had.
Hello Andrew,
We're sorry for the inconvenience caused. We'll look into this further.
Please write back to us in your own/new post, so that we can check your account and help you further with it.
Hello Terry,
Let me explain this clearly. Please maintain Profanity in Community Forums.
You have been charged for the automatic renewal of AVG AntiTrack - (30-day Trial) because you agreed to automatic extension of your subscription when you originally signed up for the trial subscription. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
You have cancelled the auto renewal status for AVG TuneUp (60-day Trial). Both are different products.
Are you looking for refund for AVG AntiTrack?
Let us know if you need help with activating this product.
60-day-trial but you take my money via debit card earlier than that time. I am suprised at all because of your fraud.
I paid double… I SUBSCRIBED and paid without the knowledge of a free subscription. Then I get billed for R399 for the free subscription, which I did not know I had.