AVG Stops me Connecting to Network Drives

AVG Protection
12

I've run the clear tool and reinstalled AVG but still had the same problem this morning. No network connection until I repaired AVG and rebooted.

1

Twice in the last week I have been unable to connect to my network drives when I turn the computer on. The first time I tried a whole host of things to fix it before the only possible solution was to deactivate my firewall. I opened the Add / Remove programs and selected AVG and found it has a "Repair" option. On selecting that AVG installed some files and suggested a reboot. After the reboot all the network drives were connected.

This morning I once again couldn't connect to network drives until I told AVG to repair itself. Now the network is fine again.

How can I stop this from repeating? AVG should not need to be repaired several times a week.

Thanks

Craig

11

Nope. Definitely not resolved. Every morning I have to repair AVG otherwise I have no access to the network drives. Please help!

9

Hello Craig,
We can certainly take a look into this.
I request you to check if AVG Firewall network profile is private (open AVG Internet Security > menu > settings > components > firewall > customize > network profile > change all the network public to private), and also check the Firewall system rules (Go to Firewall customize settings again > scroll down > click on system rules > enable all the system rules if it's not configured).
Regards,
Alok.

2

Thank you for the screenshot.

Please uninstall AVG Internet Security by running AVG Clear tool https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe and click on this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection to install the latest version of AVG on your computer.

If you face any difficulties, please let us know and we will assist you further.

8

Thanks. I've made those changes but I suppose we won't know if it's resolved it for a few days!

Cheers,

Craig

4

Craig,
I really appreciate your effort in trying to resolve this issue. I have sent you an email, please follow the email instruction to help us with the log files. This information will allow us to analyze the situation and provide you with a solution.
Regards,
Alok.

5

Sure, you can monitor this for few days and update us the status later.

We appreciate your time and co-operation.

6

I've run the clear tool and reinstalled AVG but still had the same problem this morning. No network connection until I repaired AVG and rebooted.

7

Hi,

Software version is 18.6.3066. UI version 1.0.122.  Attached is the AVG User interface.Interface

Thanks

Craig

3

Hello Craig,
We can certainly take a look into this.
I request you to check if AVG Firewall network profile is private (open AVG Internet Security > menu > settings > components > firewall > customize > network profile > change all the network public to private), and also check the Firewall system rules (Go to Firewall customize settings again > scroll down > click on system rules > enable all the system rules if it's not configured).
Regards,
Alok.

10

Again this morning I had no connection to my network drives. "Repairing" AVG fixed the issue again. So, unfortunately, those Firewall settings did not resolve the issue.