AVG Strength with Trojan Horse viruses?

Viruses & Threats
6

I am installing AVG right now too, because I have the same problem.   There is obviously a root kit on my machine.  I installed a download utility from share space and that is when the problem statrted.  I have found many problems with malware since and still can not remove this one.  Please help.

4

Hi Daniel,

I'd like to ask you for AVG log files for closer analysis. Please download and run this http://download.avg.com/filedir/util/AVG_SysInfo.exe, briefly describe the situation, include link to this conversation and send it. Specialists will contact you on your e-mail after analysis. 

Thanks

1

Good evening,
I have installed a 30-Day Trial offer of AVG on my windowsXP -HP Media center to clean it up, and perhaps buy a years subscription. The product can't clean a Trojan Horse virus called Agen_c.QW
Now, I know next to nothing with about which company offers great protection. Is there some reason that this specific Virus can't be quarantined and deleted? The virus throws a ton of Pop-ups from datafastguru, fearfromone, customerview ad.wsad and other junk in my web browser. This happens in both IE and Firefox. Any suggestions or experience with this dilemna out there?
Thanks in advance

8

Hi Daniel,

I'd like to ask you for AVG log files for closer analysis. Please download and run this http://download.avg.com/filedir/util/AVG_SysInfo.exe, briefly describe the situation, include link to this conversation and send it. Specialists will contact you on your e-mail after analysis. 

Thanks

7

If you find any unwanted or weird addons, plugins, extensions, tool bars or search bars installed on your web browser please remove it.

To remove the addons from Internet Explorer please follow the below mentioned instructions:
1) Open your IE browser and at the top right corner below the close button you can find a wagon wheel shaped icon which is called as Tools. Please click on ti.
2) Select Manage add-ons option.
3) Under Show, tap or click All add-ons, and then select the add-on you want to delete.
4) If the add-on can be deleted, you'll see the Remove option. Tap or click Remove and then tap or click Close.

3

If you find any unwanted or weird addons, plugins, extensions, tool bars or search bars installed on your web browser please remove it.

To remove the addons from Internet Explorer please follow the below mentioned instructions:
1) Open your IE browser and at the top right corner below the close button you can find a wagon wheel shaped icon which is called as Tools. Please click on ti.
2) Select Manage add-ons option.
3) Under Show, tap or click All add-ons, and then select the add-on you want to delete.
4) If the add-on can be deleted, you'll see the Remove option. Tap or click Remove and then tap or click Close.

2

To remove or disable plugins and extensions from Mozilla Firefox browser please follow the instructions mentioned in this link: https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_how-to-disable-plugins .

Please feel free to contact us should you need any further assistance.

5

I am installing AVG right now too, because I have the same problem.   There is obviously a root kit on my machine.  I installed a download utility from share space and that is when the problem statrted.  I have found many problems with malware since and still can not remove this one.  Please help.