AVG subscription code does not work on Android

Hi Olga, 

I request you to click on the link below and submit the request to our AVG mobile team. Our team will contact you via email.
Contact AVG Support - AVG Phone Number, and Chat Support (https://support.avg.com/support_contact_form?l=en&retUrl=support_Android_AVG_Antivirus)

Hi Olga, 

I request you to click on the link below and submit the request to our AVG mobile team. Our team will contact you via email.
Contact AVG Support - AVG Phone Number, and Chat Support (https://support.avg.com/support_contact_form?l=en&retUrl=support_Android_AVG_Antivirus)

Purchased AVG plan for 5 devices. It is working on my Windows 10, but on Android, I am unable to activate my subscription
AVG Secure VPN (5 devices)
Initial 3-year subscription, then billed annually

- code is not accepted ("Already Purchased ?", on the top right corner)
- logged into AVG app from the Android Device.  From there it tells me that I have no subscriptions. 
Please help. It should not be that hard to get it activated
Olga