Dear Madam/Sir,
my AVG Ultimate subscription has been automatically renewed and I received the email from AVG confirming it on November 9th 2018. My credit card has been charged accordingly. The confirmation email details are provided below:
- Renewal order number: (order number removed)
- Original order number: (order number removed)
- Renewal date: 09 November 2018
When I logged onto My AVG account sit shows that my AVG Ultimate subscription will again be renewed on November 9th 2019 (next billing date). So, all is good on that side.
Despite the above, today my AVG Internet security (running on Windows 10 PC) is showing a warning that my license expires in 5 days. "My Subscription" tab on it shows:
You're now using AVG Internet Security
This PC is logged into the following AVG account: <MY AVG ACCOUNT>
Expires: November 25, 2018
It also offers to renew subscription. .
I logged off from AVG and logged back in with my AVG credentials, but to my surprise the expiration date did not change. Could you please advise how to fix this. I paid for another year of usage of AVG Ultimate and would like this to be fixed asap.
regards,
Mario
Hello Mario,
Sure, we could help you on this matter.
We request you not to share the order number or any sensitive data on a public forum.
Your AVG Ultimate subscription is valid till 25th November 2019.
To activate this, open AVG Internet Security interface.
Click on "My AVG–>My Subscriptions–>Log out".
Once done with this, check whether you see option as "remove license". If yes, click on that too.
Click on "Log In" and enter your AVG my account credentials.
Wait for 2-3 minutes to check whether it activates and shows correct expiry date.
Keep us posted.
You are most welcome.
Glad to know that your issue has been resolved.
Feel free to contact us if you need assistance with AVG.
Have a nice day!
Hi Balasubramanian,
the above process has fixed the issue. Many thanks for a very prompt and accurate response.
kind regards,
Mario
Hello Mario,
Sure, we could help you on this matter.
We request you not to share the order number or any sensitive data on a public forum.
Your AVG Ultimate subscription is valid till 25th November 2019.
To activate this, open AVG Internet Security interface.
Click on "My AVG–>My Subscriptions–>Log out".
Once done with this, check whether you see option as "remove license". If yes, click on that too.
Click on "Log In" and enter your AVG my account credentials.
Wait for 2-3 minutes to check whether it activates and shows correct expiry date.
Keep us posted.