AVG support contact options

Hi Harry,
Thank you for contacting AVG Community Support.
 We really understand that you don't find certains questions in our FAQs.
I understand you require help via an email exchange, unfortunately we don't have email support. Currently we have the email supporrt for AVG mobile.
I really apologize for this inconvenience. 
Will take your request on email support and updating new questions in FAQs section to our relevant team as feedback.
Please make a note of your case number # 18136071.

Our higher team will review your feedback and get to you shortly via email
Thank you.

The only way to get a response from AVG about anything, including a technical issue, is by phone or online chat. There have been several occasions when all I wanted to do was ask a general question that wasn't addressed in the FAQs, and an email exchange would have been sufficient. Why isn't this option available?

Hi Harry,
Thank you for contacting AVG Community Support.
 We really understand that you don't find certains questions in our FAQs.
I understand you require help via an email exchange, unfortunately we don't have email support. Currently we have the email supporrt for AVG mobile.
I really apologize for this inconvenience. 
Will take your request on email support and updating new questions in FAQs section to our relevant team as feedback.
Please make a note of your case number # 18136071.

Our higher team will review your feedback and get to you shortly via email
Thank you.