AVG Support for Ransomware

Dear Customer,

We regret for the inconvenience caused. You can contact our premium support to know if it is possible to decrypt the encrypted files. Please use this phone number for United States customers: +1 844 259 8812 and select Option 9 for Technical help for Hardware or non-AVG Software (AVG Go).

Good afternoon forum.

I have been a longtime user of AVG products, primarily the AVG Free real-time scanner protection. A couple of months ago I was infected by one of the .arena ransomware strains. Specifically:

myfilename.txt.id-00C77069.[whoareyou666@cock.li].arena 10/6/2017 11:52 AM

I actually had AVG Free running on the system, but it didn't prevent it. I'm not here to lay blame on the AVG product, but I'm wondering if AVG has a pay-for solution to decrypt my files.

Thanks.
 

I am sorry to hear that the phone number not working. Use this phone number 1-844-234-6038 and check if you are able to get connected with our premium support.

The website you have provided does not seem to be a genuine one. We suggest you to not follow any steps from the website you mentioned.

This community forum mainly deals with the issues related with AVG and related programs.

Dear Customer,

We regret for the inconvenience caused. You can contact our premium support to know if it is possible to decrypt the encrypted files. Please use this phone number for United States customers: +1 844 259 8812 and select Option 9 for Technical help for Hardware or non-AVG Software (AVG Go).

That number worked. I spoke to Marvie and opened a case. I will be calling back in the morning when I have my infected computer booted and in front of me.

Thanks.