AVG taking money from account

AVG Subscription
5

Hello Rob,
We apologize for the inconvenience.
We see from your record that there is no recent charge taken from your AVG account. To assist you better, could you please let us know if you have any other email address associated with AVG?
Thank you.

1

I have not subscribed to AVG for a couple of years. I unsubscribed on the online system as I no longer want to use AVG products.

Despite this AVG continue to take £39.99 each year from my account. I followed this up with AVG last year and despite 'live chat' conversations with their team I DID NOT GET A REFUND LAST YEAR.

This has now happened AGAIN last month. I don't have any direct debits to AVG so don't know how or why this is happening. I have now been charged 

Is anyone aware how I can get a refund?

Very disappointing and I am gutted to be losing money like this.

Any help would be much appreciated.

6

Hi Ranjani,

Thank you very much for finding the problem.

I have gone to the refund page you have sent, but I do no know my License number(s), Order number(s) or Product Key(s).

I have tried to enter the password for my account, but I cannot remember as it is so old! Because I deleted my email address a few years ago, I cannot get my password re-set either.

Can you help out? Much appreciated.

Rob

2

Hello Rob,
We do understand your concern. I will email you the license number and order number to your recent active email address. You can check your email and request for refund.
Thank you

4

Hi, I was charged on 22 August on my bank statement.

My old email is robert_parker12@hotmail.com (this account is now deleted but may previously have been associated).

3

Hello Rob,
We apologize for the inconvenience.
We see from your record that there is no recent charge taken from your AVG account. To assist you better, could you please let us know if you have any other email address associated with AVG?
Thank you.