Hello Karen,
We have checked the chat history and sorry for the information provided earlier.
It is necessary for us to check the threat detected popups that you have received to proceed further on this matter.
Provide the screenshot of AVG threat detection window here.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I am contually getting an AVG Threat Secured pop-up everytime I open a new window on my laptop. I used online chat with an AVG assistant and she told me I needed to pay to clean my computer and then pay to get Internet protection. I had already cleaned my laptop and then downloading a Malwarebytes programme as suggested on the forum but nothing has worked. Has anyone any other suggestions?
Hello Karen,
We have checked the chat history and sorry for the information provided earlier.
It is necessary for us to check the threat detected popups that you have received to proceed further on this matter.
Provide the screenshot of AVG threat detection window here.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Good. We request you to check for extensions in Firefox browser and the remove the weird/unwanted add-ons or extensions from it.
We also recommend to clear the cookies from the browser.
Check the status after restarting the PC.
Karen, thank you for sharing us the screenshot.
We have to see the exact location of the threat file on your PC. Please click on see details on the pop up and share us the screenshot of it, to check the location of the threat and to assist you further.
We have to see the exact location of the threat file on your PC. Please click on see details on the pop up and share us the screenshot of it, to check the location of the threat and to assist you further.