Thank you for letting us know about this, krzysztof
I’m sorry to hear about the difficulties you’re experiencing.
I’ve processed the cancellation for your subscription, and we’ve sent an email regarding your refund details. Could you kindly check your inbox (and possibly the junk/spam folder) for this email?
If you have any other questions, please feel free to reach out.
Hello i cant reply again i dont know why.This kind of email dont exist for me so please cancel my subscription one for all and please give me refund for this .
Hello Krzysztof,
Thank you for contacting AVG. My name is Abdul, and I'm on the AVG Team.
I am sorry to hear that you are unable to send the reply for the case number (Case number removed). Upon checking the case number, you have shared; we see that you have entered the email address with typo at the time of purchase. We have located your payment PLN 149.00 under the email address (Email address removed).
If you would like to change the email address from (Email address removed) to (Email address removed), I can do the same for you. If you want to proceed with refund, I can help you with that too.
Please let us know how you would like to proceed with this matter.
Please get back to us if you need any further clarification. We would be happy to help.
I hope you have a great day and stay safe online.
Regards,
Abdul Kader
AVG Support Center
Thank you for letting us know about this, krzysztof
I’m sorry to hear about the difficulties you’re experiencing.
I’ve processed the cancellation for your subscription, and we’ve sent an email regarding your refund details. Could you kindly check your inbox (and possibly the junk/spam folder) for this email?
If you have any other questions, please feel free to reach out.