Avg tune up refund

Hello Andrea,
We are sorry for the delay.
Your case is being reviewed by our concern team and they will let you know the status via an e-mail.
We appreciate your patience.

I asked for a refund for avg tune up 4 days ago , i recieved immediately an e mail with a number case . Since then no messages . Could you please tell me if i m goin to have my refund?

Thank you and sorry for my english

Andrea

Hello Andrea,
We are sorry for the delay.
Your case is being reviewed by our concern team and they will let you know the status via an e-mail.
We appreciate your patience.

Thank you

Andrea