I got the avg free trial for 2 months, upon installing avg tuner, when installing the package I get an error details:
[2023-05-08 23:50:30.061] [error ] [repository ] [24220:28216] [7B06A2: 74] Unable to start service 'CleanupPSvc'.
Exception: Unable to start the service 'CleanupPSvc'!
Code: 0x0000041d (1053)
[2023-05-08 23:50:30.063] [error ] [avg-tu ] [24220:28216] [49F11F:2318] Execution of 'class asw::repository::ActionStartService' failed with:'1053(41d)'
[2023-05-08 23:51:02.475] [error ] [master ] [23592:24892] [B1BEF2: 989] Product 'avg-tu' executed with err_code:'111111'.
[2023-05-08 23:52:05.830] [error ] [repository ] [26864:23268] [7B06A2: 74] Unable to start service 'CleanupPSvc'.
Exception: Unable to start the service 'CleanupPSvc'!
Code: 0x0000041d (1053)
[2023-05-08 23:52:05.841] [error ] [avg-tu ] [26864:23268] [49F11F:2318] Execution of 'class asw::repository::ActionStartService' failed with:'1053(41d)'
[2023-05-08 23:52:06.071] [error ] [master ] [22592:24408] [B1BEF2: 989] Product 'avg-tu' executed with err_code:'111111'.
[2023-05-09 00:13:20.494] [error ] [repository ] [10672:22256] [7B06A2: 74] Unable to start service 'CleanupPSvc'.
Exception: Unable to start the service 'CleanupPSvc'!
Code: 0x0000041d (1053)
[2023-05-09 00:13:20.495] [error ] [avg-tu ] [10672:22256] [49F11F:2318] Execution of 'class asw::repository::ActionStartService' failed with:'1053(41d)'
[2023-05-09 00:13:52.735] [error ] [master ] [22376:18968] [B1BEF2: 989] Product 'avg-tu' executed with err_code:'111111'.
[2023-05-09 00:15:31.004] [error ] [repository ] [ 9460:12392] [522E41: 207] ActionCloseProcess: Waiting for processes to terminate reached timeout after 5000 ms!
[2023-05-09 00:15:36.145] [error ] [repository ] [ 9460:12392] [522E41: 207] ActionCloseProcess: Waiting for processes to terminate reached timeout after 5000 ms!
[2023-05-09 00:15:36.183] [error ] [avg-tu ] [ 9460:12392] [49F11F:2318] Execution of 'class asw::repository::ActionCloseProcess' failed with:'1460(5b4)'
[2023-05-09 00:16:06.806] [error ] [repository ] [ 9460:12392] [7B06A2: 74] Unable to start service 'CleanupPSvc'.
Exception: Unable to start the service 'CleanupPSvc'!
Code: 0x0000041d (1053)
[2023-05-09 00:16:06.817] [error ] [avg-tu ] [ 9460:12392] [49F11F:2318] Execution of 'class asw::repository::ActionStartService' failed with:'1053(41d)'
[2023-05-09 00:16:06.972] [error ] [master ] [21316:22288] [B1BEF2: 989] Product 'avg-tu' executed with err_code:'111111'.
Hi Nkanyiso,
Thank you for contacting AVG Community.
We're glad to look into this & help you.
Appreciate your efforts in attaching the error logs. Initially, please let us know the operating system installed on your computer (alongwith the service pack info) & share us the screenshot of the error message that you receive while attempting to install AVG TuneUp.
Hi Nkanyiso,
Thank you for contacting AVG Community Forum. I see you are facing issues with installing AVG AntiTrack. From what we have learned about your issue, we would like to offer you a free remote assistance service as a best way of resolving it.
A skilled AVG technician can remotely connect to your computer via a secure connection and fix the issue quickly and effectively.
You can start the remote connection at your convenience, the service is available 24/7. You will be able to watch the progress and chat with the technician until the issue is resolved to your satisfaction.
Important: The Remote Support service is no longer available for Windows XP. If you have a Windows XP computer, we may not be able to assist you remotely.
To take advantage of this service, simply request the remote connection at your convenience by following these steps:
Visit the AVG Remote Support website. (https://support.avg.com/service_redemption?EntryId=1820242914&l=en)
Fill in the short form.
Click Connect to an expert. A remote support file will be downloaded.
Run the downloaded file.
Use the opened window to chat with the AVG technician.
Thanks and Keep us updated
Hi Nkanyiso,
Thank you for contacting AVG Community Forum. I see you are facing issues with installing AVG AntiTrack. From what we have learned about your issue, we would like to offer you a free remote assistance service as a best way of resolving it.
A skilled AVG technician can remotely connect to your computer via a secure connection and fix the issue quickly and effectively.
You can start the remote connection at your convenience, the service is available 24/7. You will be able to watch the progress and chat with the technician until the issue is resolved to your satisfaction.
Important: The Remote Support service is no longer available for Windows XP. If you have a Windows XP computer, we may not be able to assist you remotely.
To take advantage of this service, simply request the remote connection at your convenience by following these steps:
Visit the AVG Remote Support website. (https://support.avg.com/service_redemption?EntryId=1820242914&l=en)
Fill in the short form.
Click Connect to an expert. A remote support file will be downloaded.
Run the downloaded file.
Use the opened window to chat with the AVG technician.
Thanks and Keep us updated
Hi Nkanyiso,
Thank you for contacting AVG Community.
We're glad to look into this & help you.
Appreciate your efforts in attaching the error logs. Initially, please let us know the operating system installed on your computer (alongwith the service pack info) & share us the screenshot of the error message that you receive while attempting to install AVG TuneUp.