AVG TuneUp constantly needing to be activated

AVG Performance
9

Hello Bryn,
We regret for the inconvenience caused. On checking with your account we could see that you have no active product registered under your account. Since you had mentioned that you paid for AVG program, no need to worry, we have sent you an email regarding this. Please try to share the information which we asked in that email. Thank you.

1

This is driving me up the wall. I recently purchased a year of AVG TuneUp. I installed the software and activated it no problem. After a few days, the software starting behaving like it was a trial and not activated. If I dismiss all messages and choose to activate from the menu, my key is accepted every time and the software goes back to normal. Wtf is going on? Why won't it stay activated?

6

Hi Bryn,

Thank you for providing us the License Number. Unfortunately, we are unable to pull up your account with the License Number. Also, we would like to inform you that AVG PC TuneUp License Number will start with TM, please contact your Reseller and get a refund. Then you can connect back with our Chat Team https://support.avg.com/support_contact_form?l=&retUrl=support_sales to help you with the Purchase along with some offers.

Thank you.

2

Thanks Akash. Why do I need a refund from the seller? A product key was provided and seems to be valid. What argument am I supposed to present to them?

5

Hi Aravindh. Thanks for the help. I'll send my license number to that email shortly. I haven't had to reactivate my TuneUp today for the first time, so hopefully it was a temporary issue. I'll still send the email though. Regards, Bryn.

10

Thanks, but that's not my question. My question is why should I feel entitled to a license number over a product key? The AVG TuneUp app accepts a product key does it not? And during installation I can submit a product key can I not? So what grounds do I have with a reseller to ask for a refund when a working product key has been provided to me?

4

Hello Bryn,
Thank you for understanding. Since you mentioned that you had purchased AVG product from re seller, we would request you to send the license number through the email which we sent earlier. Once we received your license number, we will locate your account and assist you further. Thank you.

7

Hi Bryn,

As we have already informed you that the Product key is invalid as a Product Key ( also known License Number) will start with TM. In your case the Product key is Invalid. So we request you to check with your Reseller.

Thank you.

8

Thanks for the response Aravindh. I received your email, and I'll respond here if you don't mind in case someone else stumbles upon this question with the same issue. I bought my key from a reseller. I'm not sure what I can complain to them about though, as the key was accepted by AVG TuneUp during installation and has always reactivated the program successfully. I feel like they'll tell me that it looks like an AVG issue and to contact you guys. Regards, Bryn.

3

Hi Bryn,

We understand your concern, we would like to inform you that the Product Key is Invalid. If you don't need a refund, that's completely fine. It depends upon you whether you need a refund or not. We were only suggesting. Thank you for understanding!

Thank you.