Have set up avg account and entered my activation code successfully for two year subscription to avg tuneup 2017 and verified my email address from the avg email link. My account correctly shows a December 2018 end date to my pro subscrition. Have downloaded the software, installed it on windows 7 home premium desktop computer replacing tuneup utilities 2014. Program runs fine but says that I am on the trial version and only have 29 days left. Have gone back to my account, refreshed, reopened avg tuneup, restarted the computer etc but still my computer is showing the trial version. How do I fix this?
Michael.
Hello Michael,
We are sorry for the inconvenience caused.
We request yu to first remove both the old and new version of PC Tuneup program installed on yuour PC.
To uninstall the program please follow the instructions as mentioned in this article: http://avgread.me/1DEtNP0
Please uninstall only teh PC Tuneup program from the control panel.
Once it is uninstalled, please open the AVG Zen interface and click on the TuneUp cirlce and go ahead with the installation.
Please make sure that your email address is displayed at the top of the Zen interface.
If the issue stil persists, please do let us know.