Hi Joanne,
We're glad to look into this & help you.
From your description, we see that the program isn't re-activated after reinstalling the program. Hence, it provides you the expiry notification.
In this regard, we'd suggest you to try reactivating the program once & check if it helps.
As it isn't recommended to share the product details over this post, we've sent you an email including the activation code.
Please follow those steps to activate & monitor the status.
Hi Joanne,
We're glad to look into this & help you.
From your description, we see that the program isn't re-activated after reinstalling the program. Hence, it provides you the expiry notification.
In this regard, we'd suggest you to try reactivating the program once & check if it helps.
As it isn't recommended to share the product details over this post, we've sent you an email including the activation code.
Please follow those steps to activate & monitor the status.
I purchased AVG Ultimate 2019 in March last year, I downloaded it from the online subscriptions on my account and my PC was protected.
A couple of months later, I started to receive notifications saying that I was no longer fully protected and certain areas, e.g. hacker protection, were no longer valid but this issue could be resolved by taking out a new subscription. I went back and checked what I had purchased, and this confirmed that I was definitely covered so I uninstalled the software & then reinstalled it from my online subscriptions & (as expected) I was completely covered again.
A month later, the same thing happened so I repeated the uninstall & once the software was reloaded I was covered again. Since then I have started to get messages alerting me that my "free trial" is coming to an end, but it's not a free trial it's 2 years worth of cover that I have already paid for. Every time this happens I have to uninstall & reinstall, & this now happens every 30 days. I am so frustrated as I have another 13 months left on this subscription & I have never experienced this with any previous AVG purchase.
Can anyone suggest how I prevent online updates replacing my purchased cover with a free trial and help me to get off this endless cycle of uninstall / reinstall?