Hi There Michael!
My name Kenza and i am here to help.
From reading your post i get the feeling that rather than renewing your exsisting license you have bought a brand new one so the first thing i would like you to do for me is to try switching your license to the new one, if i could ask you to visit the knowledgebase article at : https://support.avg.com/supportArticleView?urlname=How-to-activate-AVG-with-a-new-license-number&l=en_US (https://support.avg.com/supportArticleView?urlname=How-to-activate-AVG-with-a-new-license-number&l=en_US" target="_blank) if you follow the article along and let me know the outcome, if that doesn't fix the issue then i will be more than happy to troubleshoot with you further.
Regards,
Kenza
Hi,
Just Purchase my self a copy of avg Ultimate and Decide to install it yesterday and Registered my activation key and on My Account it tells me my subscription is due for newal on 18th march 2017. How ever it still tells me when I go into AVG Zen > protection > options > About AVG > Licence and Support. It Still tells me I Have a 1 years licence which Runs out on 24th March 2015
Help wopuld be much appreciated
Thanks
Hi There Michael!
My name Kenza and i am here to help.
From reading your post i get the feeling that rather than renewing your exsisting license you have bought a brand new one so the first thing i would like you to do for me is to try switching your license to the new one, if i could ask you to visit the knowledgebase article at : https://support.avg.com/supportArticleView?urlname=How-to-activate-AVG-with-a-new-license-number&l=en_US (https://support.avg.com/supportArticleView?urlname=How-to-activate-AVG-with-a-new-license-number&l=en_US" target="_blank) if you follow the article along and let me know the outcome, if that doesn't fix the issue then i will be more than happy to troubleshoot with you further.
Regards,
Kenza