Hello Paul,
We are sorry to know about the inconvenience caused. I request you to open the AVG ZEN interface to check for the added devices. If it does not appear, we suggest you to add devices once again. For more information on how to add devices, please click on http://avgread.me/1GY4vRT .There are only free AVG programs available for Mac devices(http://www.avg.com/us-en/for-mac). However paid version of AVG Ultimate will offer you added advantage of remotely monitoring the status of the Mac and other added devices using AVG ZEN network. Thank you.
Hello,
I hope someone can help me with this
.I purchased a product called AVG Zen over a year ago for multi device protection and added 2 apple macs to my profile as well as my lap top.(windows)
All went well and I re subscribed in November 2015,for a further 2 years.
This weekend a pop up appeared saying that AVG did not recognise my license number and would I reinstall it.This I did, but that was not recognised even though my subscription is active.After several on line chats and two remote control sessions with AVG the soft ware was removed and reinstalled .but now my profile doesn't show the two Mac devices
Does any one know if I need to re add these to my profile to get continued protection?
when I spoke toAVG suport just now I was told AVG doesn;'t support Macs but I was sold ZEN on that premise over a year ago so I am confused .
sorry that is such a long statement
Hello Paul,
We are sorry to know about the inconvenience caused. I request you to open the AVG ZEN interface to check for the added devices. If it does not appear, we suggest you to add devices once again. For more information on how to add devices, please click on http://avgread.me/1GY4vRT .There are only free AVG programs available for Mac devices(http://www.avg.com/us-en/for-mac). However paid version of AVG Ultimate will offer you added advantage of remotely monitoring the status of the Mac and other added devices using AVG ZEN network. Thank you.