Hello Andrew,
Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are unable to activate AVG Ultimate subscription on iOS device. We will check and glad to help you.
If you have purchased AVG Ultitmate subscription via Google play store, it can be activated only on android devices.
If you have purchased AVG Ultimate Multi-device subscription via AVG website, it can be used up to 10 devices includes Windows, Android, Mac and iOS devices.
Could you please let us know where did you purchase the product? So, we can help you in better way? We look forward for your response.
I've downloaded and subscribed to the Ultimate plan but when I try to use my code on my iPad it says the code doesn't exist.
Thanks
Hello, thank you for the swift response. I purchased the subscription through the mobile app, on Google Play.
Is there anyway I can change my subscription plan, and if so, how much extra would it cost?
Thanks.
Hello Andrew,
Thank you for writing back to us. As you have purchased the subscription via Google Play store, that can be used only on android device. As you wish to cover the subscription for multiple device, we request you to contact our billing team.
We have a designated team who handle billing/sales related inquiries.
As you need AVG subscription for multi-device, we'd recommend that you contact our sales team directly. They will also help you with best discount too.
Please visit this link to contact our sales team via live chat. After clicking the above link, select Account and Billing -> Purchase and Renewal help ->Get Support -> Voice call or Chat.
Thank you for understanding in advance!