Hello Margaret,
We understand how frustrating this could be for you. We truly do not want to lose a valuable customer like you due to such an issue. we just checked your previous records and can find that a case has already been registered related to this issue and is under process by senior level team. we can assure that all necessary steps will be taken to resolve the issue with high priority and you will soon be contacted via email as soon as possible.
Thank you.
Since 11/9, AVG has been unable to download version 2015, after numerous attempts - now they
have me waiting for someone to email me when they determine the problem - I have no anti-virus on my computer, since they uninstalled the old AVG . . .
This is one of the largest anti-virus companies in the world, and they are unable to download
their own product? Or even tell me if they have a solution or when they'll have a solution . . .
And, I've paid them, they have charged my acct and I have no protection!
They spent 3 hrs on 11/9 and 2 hrs on 11/10 working remotely to download . . . I'm ready to go with
another company . . .
Hello Margaret,
We understand how frustrating this could be for you. We truly do not want to lose a valuable customer like you due to such an issue. we just checked your previous records and can find that a case has already been registered related to this issue and is under process by senior level team. we can assure that all necessary steps will be taken to resolve the issue with high priority and you will soon be contacted via email as soon as possible.
Thank you.