Hello Susan,
Please accept our sincere apologies for the inconvenience this has caused you.
Could you specify the name of the AVG program you updated? Was it your AVG Driver Updater?
If it was your AVG Driver Updater, please rever the updated drivers to their previous versions as mentioned in this article and check if the issue persists.
Keep us updated.
AVG suggested loads of software that had updates so I trusted it and let it run, Turns out BAD move! Let restart run and the discovered that my touchpad no longer works and keyboard shortcuts not very useful either. i am lockedc out of my machine. Anyone any suggestions please?
I can't give an exact answer to the question of AVG program as cannot get access to my own laptop, using a different laptop but it probably was the AVG Driver Updater. As I mentioned in the original message, I can no longer do anything on my own laptop because the touchpad no longer works, and I do not have a mouse. All I can do is boot up but NOTHING else sadly so cannot follow the very clear looking instructions in the article. To repair 'damage' I need to get past the start up screen first
Hello Susan,
Please accept our sincere apologies for the inconvenience this has caused you.
Could you specify the name of the AVG program you updated? Was it your AVG Driver Updater?
If it was your AVG Driver Updater, please rever the updated drivers to their previous versions as mentioned in this article and check if the issue persists.
Keep us updated.
Hello Susan,
Thank you for replying.
I apologize for the trouble caused.
We have sent an email regarding your concern.
Please do check.
We will certainly help you out.
Thank you.