I have been manually updating virus definitions for probably close to 2 years. Automatic update stopped working. After phoning technical support back then, I was informed that XP was no longer supported. There was no notification about this. So I found the updates on AVG website and started doing them manually every time the yellow triangle appeared. It's smart enough to know that the definitions are out of date, but not smart enough to go get them, because they're forcing you to upgrade from XP. Fine, I'll just do it manually. Then suddenly, again without any notice whatsoever, AVG stopped posting definition updates and the last one was August 14, 2018. There was briefly one on that site I believe for August 21, but when the yellow triangle appeared again, the August 21 update was gone and it was back to the August 14 one.
I just want to say that this is no way to deal with your customers. Blast out an email telling us about these changes. Letting everything break for your users and forcing them to dig around trying to figure out what happened is no way to run a company.
Hi Kevin,
It looks like there is a misunderstanding. Our remote support is actually no longer available for Windows XP and the updates for old version are stopped.
Hence, if you are using the old version, it is recommended to remove it for installing the latest version as we have made a major change in the program engine.
The latest version doesn't have a option to install offline updates from the directory and the last offline update that was released is the same date 14th August 2018 that you mentioned above.
If you are using the old version, proceed to uninstall it as mentioned in this http://avgread.me/1DEtNP0 article.
If you are using AVG Antivirus free, install its latest version as mentioned in this https://goo.gl/LYUXfg article and it is compatible with Windows XP SP3 operating system.
Feel free to contact us if you need further help.
Hi Thomas,
We will help you to get this issue resolved.
Please share us the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot) of the AVG Internet Security/Antivirus program to check and assist you further.
Thanks,
Vishnu Vardan
Sylvian, instead of using our AVG rescue CD to scan at the startup of Windows, you can use "boot time scan" feature which is available in our latest version.
Open AVG Antivirus free/Internet Security interface. Click on "Gear Icon" available near "scan computer" button.
You can find the boot time scan in the scan settings window. This scan will be advanced and detect rootkits too.
hi alok, are you kidding me?
in your email you said "There should not be any problem with virus definition updates on AVG version 2015 or above, if automatic updates is enabled."
do you read the numerous topics in this forum? there are people with these update issues that have either AVG 2015 or 2016, that have either the free version or the paid version (AVG internet security), that uses either automatic updates or manual updates …
furthermore, you said "The website Kostenlose Antivirus-Software für PC | AVG-Virenschutz is not being maintained so please ignore the information from the Webpage."
what??? this is an official AVG website in the support section that you can reach with 1-2 clicks beginning with the AVG front page. it worked fine for years (until aug 14th) !! as mentioned in another topic, this site was updated daily (partly 2x/3x a day) with current version numbers for virus definitions and link scanner. and you want to tell me/us, that this site is not being maintained overnight?
i can't imagine …
there is no update for virus definitions since 1 week now … according to the AVG homepage the latest version is from aug 14th (15883) … now my AVGfree says "update necessary" with yellow exclamation mark on "computer", but there is no update !!
does anybody know why AVG didn't update the virus definitions such a long time?
by the way, although i'm using AVGfree 2014 with WIN XP SP2 (and although the support for the 2014 version officialy stopped in december 2016 !!!), i was able to receive virus definition updates until aug 14th without any problem.
maybe the support for version 2014 stopped finally exactly now, on august 14th, but along with AVG 2015+2016 which should work in your opinion (but it doesn't !!)? i'm sure that i would be able to receive new updates after aug 14th if there would be new updates available !!
i have a running system i don't want to change anything …
For my situation, the computer I am using AVG with is offiline (not connected to the internet) for security reasons. I update the virus definitions each week by going to the manual download page (Download Free Antivirus Software for PC | AVG Virus Protection) to downlaod the latest virus definitions file. As others have stated, the date of the definition file on that site is 14 August 2018. If that site is not going to be maintained from now on, then I will be forced to change to another antivirus provider. I'm sure there are many other users that are in my situation that need to be able to manually update their computers. I would ask that AVG strongly consider continuing to update the download-update site.
Thank you
Not being used to this procedure I was surprised to see my comment disappear and the symbol at the top left of this message appear instead, but when I double clicked on the symbol the web address and comment reappeared in a separate box.
hi alok, are you kidding me?
in your email you said "There should not be any problem with virus definition updates on AVG version 2015 or above, if automatic updates is enabled."
do you read the numerous topics in this forum? there are people with these update issues that have either AVG 2015 or 2016, that have either the free version or the paid version (AVG internet security), that uses either automatic updates or manual updates …
furthermore, you said "The website Kostenlose Antivirus-Software für PC | AVG-Virenschutz is not being maintained so please ignore the information from the Webpage."
what??? this is an official AVG website in the support section that you can reach with 1-2 clicks beginning with the AVG front page. it worked fine for years (until aug 14th) !! as mentioned in another topic, this site was updated daily (partly 2x/3x a day) with current version numbers for virus definitions and link scanner. and you want to tell me/us, that this site is not being maintained overnight?
i can't imagine …
This means we cannot use AVG in industrial control systems. As per standard security practices for control systems, we cannot have a system connected to internet within ICS. Any better solution AVG is planning to release?
@ Michael Jakobsen
Michael, Also general topic info… "Business products" support… For assistance have a look @ this AVG webpage (https://support.avg.com/business_contact_form?l=en_US) . Please be informed that this Community forum basically deals with 'home' version of AVG products. Furthermore the "Business products" area has now been removed from the 'Community topics' list @ the top LHS of this page. Finally please be informed that the support for "Business products" is not now available within this Community.
AVG Guru
Hello Michael,
We do support for the home products.
The support for business products are provided via email.
Click on this link http://www.avg.com/us-en/customer-support-business to contact AVG Business support.
Download Free Antivirus Software for PC | AVG Virus Protection… there is no new version of virus definitions since aug 14th !!!
How can I update my virus definition on my "AVG Rescue CD" ?
I have the same problem. Since today. The program itself performs the update. But the message still says "Computer: Die Datenbank AntiVirus ist veraltet." ("The database AntiVirus is outdated.")
So the update refers to the definition of August 14. I guess a new definition could / would solve the problem.
I wonder that there have been no new definitions for 1 week.
Hi Thomas,
I've found exactly the same problem. It's never happened before but is a bit worrying. Have you managed to post the screenshot yet? I might try what Alan Binch suggests as I thought it might help if AVG realises more than one person is experiencing the problem.
@ AVG Reseller
General topic info… "Business products" support… For assistance have a look @ this AVG webpage (https://support.avg.com/business_contact_form?l=en_US). Please be informed that this Community forum basically deals with 'home' version of AVG products. Furthermore the "Business products" area has now been removed from the 'Community topics' list @ the top LHS of this page. Finally please be informed that the support for "Business products" is not now available within this Community.
AVG Guru
Yes, Thomas.
We are already collecting diagnostic logs from users with AVG 2015 and later versions to analyze the root cause of this behavior. But we can not promise anything about AVG 2014 version since it has reached end of life.
Hello Scott,
We regret the inconvenience caused. We do not have option to update the latest version of AVG protection using offline installer also I’m afraid that AVG has already stopped releasing updates for AVG 2015 & AVG 2016 version.
May I know the AVG protection version installed on your computer? To check this open AVG Protection > Menu/option > about.
Regards,
Alok.
I have the same problem. Since today. The program itself performs the update. But the message still says "Computer: Die Datenbank AntiVirus ist veraltet." ("The database AntiVirus is outdated.")
So the update refers to the definition of August 14. I guess a new definition could / would solve the problem.
I wonder that there have been no new definitions for 1 week.