Hello Hirst,
Are you using a latest version(2016) of your AVG program? We request you to provide screen-shot (http://avgread.me/1aZxsAV) of the AVG detection pop-up which will help us in identifying the issue. Thank you.
Every so often when AVG updates require a machine reboot, a .bat file that is executed in one of our Task Scheduler entries, is quarantined/removed from the folder.
Is there any way to make sure that whitelist/ignore this file can be set to make sure that the AVG update process does not remove/delete this .bat file?
Note, this only seems to happen when the AVG update requires a machine restart and not every update.
Windows 8 machine.
TIA
Hello Hirst,
Please do add the exception under the category of the file and check whether it resolves the issue. Please feel free to contact us for further assistance.
Thank you.
Yes, the version is 2016.
The pop-up is no longer available. I am in a support role and the end users are not technical. So, when they see a warning they tend to take the recommended approach that AVG suggests.
However, in this particular case, I can deliniate ahead of time what should be whitelisted.As well as the fact that this is now the third time the file has been restored from the quarantine (meaning that AVG has the history available).
Thank you for confirming that you have the latest 2016 version.
Have you tried adding the .bat file installed path to the AVG's exception?
No, so that is basically the answer I was looking for.
Which do you think is better: folder or application/file for type?
What is the main difference between the exceptions?
The .bat file calls other scripts in the same folder, thus the question.
Hello Hirst,
Are you using a latest version(2016) of your AVG program? We request you to provide screen-shot (http://avgread.me/1aZxsAV) of the AVG detection pop-up which will help us in identifying the issue. Thank you.