AVG update task bar advising not protected but program screen advising I am?

AVG Protection
5

Hello Gordon, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are unable to access online banking and you are getting "Not protected" message task bar. We will check and help you to resolve it.

Please provide the following information to help you better :

1. Confirm the version of operating system installed in your device.
2. Let us know the exact website which you are unable to access for online banking.
3. Have you tried to access the link via Chrome, Firefox, Edge etc?
4. Share us the screenshot of the pages which shows "Not protected and Protected message" on the same device.

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

6
Hi There
 
Today the "protected / not protected " issue has disappeared perhaps just an artifact issue at the update ?
 
I have also managed to access my bank  BUT
 
Every web access action is taking an inordinately long time eg to load G Mail on Google Chrome a full 12 minutes.
 
I am going to run cc cleaner to see if helps and if not will turn off AVG momentarily and try without protection to identify if AVG update is the issue. I am using Windows 7on a DELL Inspiron laptop
 
Thanks
Gordon
 
 
1

Seem to have new AVG update offereing all signing & dancing free trail. 
I have used the basic for probably over 10 years at least now no problems:

1. Problem 1 cannot access by on line banking
2. Problem 2. As detailed in Topic above

Can anyone please help ? of do I just delete AVG 

Thanks
Gordon

4
Hi There
 
Today the "protected / not protected " issue has disappeared perhaps just an artifact issue at the update ?
 
I have also managed to access my bank  BUT
 
Every web access action is taking an inordinately long time eg to load G Mail on Google Chrome a full 12 minutes.
 
I am going to run cc cleaner to see if helps and if not will turn off AVG momentarily and try without protection to identify if AVG update is the issue. I am using Windows 7on a DELL Inspiron laptop
 
Thanks
Gordon
 
 
2

Hello Gordon, 

Thank you for writing back to us. We will check and help you to resolve the issue. Please provide the following information to resolve the issue. 

1. What are all the AVG products installed in your device?
2. Do you have any VPN program installed in your device? If yes, please try to turn off VPN and check it. 
3. You can also try to disable AVG program and check whether you can load the websites quickly. 

We look forward for your response.

3

Hello Gordon, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are unable to access online banking and you are getting "Not protected" message task bar. We will check and help you to resolve it.

Please provide the following information to help you better :

1. Confirm the version of operating system installed in your device.
2. Let us know the exact website which you are unable to access for online banking.
3. Have you tried to access the link via Chrome, Firefox, Edge etc?
4. Share us the screenshot of the pages which shows "Not protected and Protected message" on the same device.

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.