I'm trying to add screencaps…but link shows as broken.
Thank you for taking out your valuable time to writing us back.
Please apologize for the inconvenience caused. This is not an expected behavior of AVG application. In this regard, we have already sent you an email for further troubleshooting. Please check your inbox/spam folders to find the email and reply it if you need any further assistance.
Lately AVG app is using a lot of CPU & memory, and End Task option doesn't work.
Websites are slow to open.
I uninstalled/reinstalled AVG and performance was much better.
24 hours later and problem has returned.
WIndows 8 - 6.3.
Thank you for writing us back Mike,
I am sorry to hear that you are facing this issue even after reinstalling the application. I have sent you the email regarding this issue. Please check for the email and get back to us.
Thank you for your understanding.
Thank you for writing us back, Mike.
I see you have already reached concern team and they have helping you with the above concern.
Please feel free to reach us again if you need any other help with AVG.
Thank you.
Hello Mike,
Thank you for contacting AVG Community Support.
We understand that you are facing issue with AVG using a lot of CPU and menory in task manager.
We'll certainly check and help you out.
Before we proceed, please let us know the list of AVG programs installed on your computer.
Did you tried to restart the computer to check if the CPU usage is reduced?
If possible, please share us the screenshot of the AVG services running in your computer.
To take screenshot, refer to this article (| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=screenshot&supportType=home)).
Keep us posted.
Thank you for reaching out, Mike.
We are glad to know that your issue has been fixed now.
Please do monitor on the issue incase if you get the issue again please feel free to reach us again so that we can check and help you further.
We appericate your effort.
Thank you for taking the time to write back to us ans sharing the screenshot, Mike.
I am sorry to hear that you are still facing the performance issue. I apologize for the inconvenience caused to you.
Performance recording allows you to easily report an issue if you think that AVG AntiVirus is affecting the performance of your PC. When you run performance recording, AVG AntiVirus captures technical data relating to your system performance. After you submit the recording, we can analyze the captured data to verify if AVG AntiVirus is causing your issue.
Follow the steps below to create and submit a recording:
-Open AVG AntiVirus, and go to ☰ Menu ▸ Settings.
-Ensure General is selected in the left panel, then click Troubleshooting.
-Click Open recorder.
-If you do not see this option, refer to the following section of this article:
Why is the performance recording option not available? (https://support.avg.com/SupportArticleView?l=en&urlName=avg-antivirus-performance-recording-faq&q=performace&supportType=home#idt_060)
-Provide a brief description of your issue, then click Start recording.
-Reproduce your issue. For example, if a third-party application is running more slowly than normal, try opening and using this application.
-Optionally, enter your email address so we can contact you for further details. Then, click Send.
-The recording is now submitted.
After you submit a recording, we analyze the captured data to verify if AVG AntiVirus is causing your issue. If we discover that AVG AntiVirus is the cause, we can ensure that the issue is fixed in a subsequent application update.
You normally do not receive a direct response from us after submitting a recording. However, if you provide a contact email address when you submit a recording, we may contact you for further details relating to your issue.
I request you provide the contact email address at the time of submitting recording.
If you are facing any issue, please let us know.
Thank you and keep us updated.
Hello Mike,
Thank you for contacting AVG Community Support.
We understand that you are facing issue with AVG using a lot of CPU and menory in task manager.
We'll certainly check and help you out.
Before we proceed, please let us know the list of AVG programs installed on your computer.
Did you tried to restart the computer to check if the CPU usage is reduced?
If possible, please share us the screenshot of the AVG services running in your computer.
To take screenshot, refer to this article (| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=screenshot&supportType=home)).
Keep us posted.
Problem has returned.
Less than 24 hours after tech Loghesh S. uninstalled-reinstalled AVG, the high CPU/RAM issue has returned. Loghesh did an uninstall - Clear AVG - reboot - reinstall.
Right now: CPU approx. 30%....RAM approx. 40%.
This is ridiculous. I'm contemplating a complete uninstall and using Norton.