I have internet access when AVG VPN is turned off. I'm using Chrome WEB browser. I can ping test. However, when AVG VPN is activated, my internet access ends. The problem continues when I change location. What should I do. Thank you.
Hi Metin,
We're glad to look into this & help you.
Please let us know where you're based (geo-location).
Thank you for understanding.
We have initiated your refund request for the AVG Secure VPN. This refund will reflect in your original payment method within 5-7 business days.
Hello,
I had to remove Secure VPN from my computer.
I would like to ask you to cancel the Secure VPN and return the fee to me from my subscription number 7DYZ4W-KMED2J-45U7VJ.
Please, when Turkey's government canceled the restrictions on access to VPN service network I would ask you to send me a message.
Thanks again
Hi again,
My geo-location is Istanbul Turkey.
I tried your İstanbul location.
My problem is continue.
And OS is Windows 10 64bit.
Thank you again.
Hi Metin,
We're glad to look into this & help you.
Please let us know where you're based (geo-location).
Metin,
Thank you for confirming your location.
We would like to clarify that Turkey's government has imposed restrictions on access to all commonly used VPN service networks, including AVG.
This could be the reason you were facing issues. Are you sure that you activated AVG Secure VPN before?