AVG VPN not recognized

Does anyone know why AVG Ultimate will not recognize the AVG VPN on my laptop nor my Android phone? I purchased the VPN software separately and not through AVG Ultimate, but it should recognize it … shouldn't it?

Hello Terri,

We will help you with this.
There is no subscription found under the account that you used on this community.
Hence, we have sent an email and requested you to provide the exact email address registered with your Ultimate and Secure VPN purchase.
Please revert to the email without changing the subject.
Thank you.

Hello Terri,

We will help you with this.
There is no subscription found under the account that you used on this community.
Hence, we have sent an email and requested you to provide the exact email address registered with your Ultimate and Secure VPN purchase.
Please revert to the email without changing the subject.
Thank you.