Hi Bruce,
I regret for the inconvenience caused.
To check this further, I have sent an email with the steps to connect to our remote experts again.
Please check the email and follow the instructions to start the remote session.
I had a problem with my VPN, which you fixed by taking over my computer (Case no. 10898179.) After I switched off and re-started the next day, the problem came back and I haven't manage to get it to work again. Can I book a re-fix?
Hi Bruce,
I regret for the inconvenience caused.
To check this further, I have sent an email with the steps to connect to our remote experts again.
Please check the email and follow the instructions to start the remote session.