AVG VPN Won't Turn On

Hello Jennifer,
I'm sorry to hear that you're experiencing issue with AVG Secure VPN. I have sent you an email, please follow the email instruction to connect with us remotely, we will check with your installed AVG program and we will help you to activate AVG Secure VPN.
Best regards,
Alok.

I purchased AVG VPN about 3 months ago. It has not been working for the past two months. Every time I try to turn it on, it just actively thinks about it but never turns on. It also shows that my trial has expired in the AVG Dashboard, yet I am still paying for it and it shows up in my account.
I uninstalled AVG VPN and reinstalled it, and it still won't connect.
First, I am disappointed because I am paying for a service I haven't been able to use. Second, I can't find direct answers here in the community.
Thank you.
Hello Jennifer,
I'm sorry to hear that you're experiencing issue with AVG Secure VPN. I have sent you an email, please follow the email instruction to connect with us remotely, we will check with your installed AVG program and we will help you to activate AVG Secure VPN.
Best regards,
Alok.