Hello Patrick,
Thank you for reaching AVG Community Support.
We are sorry to hear the inconvenience you had with accessing OneDrive and in transferring the pictures from your phone to OneDrive. We'll certainly check and help you out. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.
I use OneDrive to transfer my pictures from my Samsung phone, to my MacBook. I installed AVG, and now:
1 - On my phone, I can no longer transfer my pictures from my phone to OneDrive. Nothing happens. No message, no "you need to..."
2 - On my MacBook, I can open OneDrive to see the files that I have there (from previous transfers from my phone), but I can no longer click on a picture in OneDrive to open it. My pictures are .JPG, and I get the message "Couldn't Communicate with a Helper Application". It suggests relaunching the app, but to no avail.
AVG is the ONLY change that I have made to my phone and computer - so I strongly suspect that AVG is blocking both actions - see above. What do I need to do?
1 - On my phone, I can no longer transfer my pictures from my phone to OneDrive. Nothing happens. No message, no "you need to..."
2 - On my MacBook, I can open OneDrive to see the files that I have there (from previous transfers from my phone), but I can no longer click on a picture in OneDrive to open it. My pictures are .JPG, and I get the message "Couldn't Communicate with a Helper Application". It suggests relaunching the app, but to no avail.
AVG is the ONLY change that I have made to my phone and computer - so I strongly suspect that AVG is blocking both actions - see above. What do I need to do?
Hello Patrick,
Thank you for reaching AVG Community Support.
We are sorry to hear the inconvenience you had with accessing OneDrive and in transferring the pictures from your phone to OneDrive. We'll certainly check and help you out. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.