AVG want to charge me to fix their product

Hello, Stephen.

Thank you for reaching us here and I certainly understand your concern. It seems you have contacted our premium technical support which is purely paid remote assistance. The reason PC TuneUp reports expired is because it was running on your old AVG PC TuneUp license instead of AVG Ultimate subscription. The older license has expired now. I would request you to uninstall AVG PC TuneUp program your PC and re install it to resolve the issue.

Click on this link http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG for instructions to uninstall AVG PC TuneUp.

Then follow the steps below to re install it:

1. Open AVG Internet Security.
2. Click on My AVG.
3. Then click on PC TuneUp tile to download and install it.
4. Since you are already logged in to AVG app with your AVG MyAccount credentials, the Pro features of PC TuneUp  must activate automatically.

If you need anything else, do not hesitate to let us know.

I purchased AVG Tune Up.  It worked fine. Then I subscribed to AVG Ultimate.  It worked fine too. But when my Tune UP subscription expired Tune Up stopped working even though Tune Up is covered by my Ultimate license.  AVG Technical support say they can only fix the problem if I pay between 65 and 110 GBP to clean up my computer. I think this is unreasonable.  Does anyone know how to contact a real person in AVG who is not part of technical support please?. I would like to ask that they fix my access to Tune Up or refund my Ultimate subscription.

Hello, Stephen.

Thank you for reaching us here and I certainly understand your concern. It seems you have contacted our premium technical support which is purely paid remote assistance. The reason PC TuneUp reports expired is because it was running on your old AVG PC TuneUp license instead of AVG Ultimate subscription. The older license has expired now. I would request you to uninstall AVG PC TuneUp program your PC and re install it to resolve the issue.

Click on this link http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG for instructions to uninstall AVG PC TuneUp.

Then follow the steps below to re install it:

1. Open AVG Internet Security.
2. Click on My AVG.
3. Then click on PC TuneUp tile to download and install it.
4. Since you are already logged in to AVG app with your AVG MyAccount credentials, the Pro features of PC TuneUp  must activate automatically.

If you need anything else, do not hesitate to let us know.

Thanks Avinash, this solved my problem.

Stephen,

Thank you for letting us know. We're glad we were able to put you at ease.
If you need anything else, do not hesitate to let us know.