Hello AVG Community,
I am currently experiencing a persistent issue where AVG Web Shield is blocking access to my gaming website, even though the website appears to be completely clean and secure. The website provides gaming-related content, including news, guides, game reviews, community discussions, and browser-based gaming features, but several visitors have informed me that AVG displays a security warning before the website finishes loading. Instead of allowing normal access, AVG prevents the connection and warns that the website may be unsafe. The issue is affecting only users with AVG installed, while visitors using other antivirus products or no antivirus software at all are able to access the website without any problems. Since the website is an important platform for my gaming community, this false warning is significantly reducing traffic and causing users to lose confidence in the site.
The core problem is that AVG appears to be blocking the entire domain rather than identifying a specific page or file. Users report that even the homepage cannot be accessed because the warning appears immediately after entering the URL. I have tested the website from different devices and networks, and whenever AVG is active, the same behaviour is reproduced consistently. The website does not host executable files, browser extensions, or downloadable software. It mainly serves web pages, images, videos, and JavaScript required for the gaming features, so I am struggling to understand why the entire domain is being classified as suspicious instead of allowing users to browse the content normally.
To investigate the issue, I performed a complete security audit of the website. The hosting provider confirmed that there were no signs of malware, compromised files, or unauthorised changes on the server. I also scanned the domain using several independent online malware and reputation checking services, all of which reported that the website was clean and free from known threats. The SSL certificate is valid, HTTPS is enforced across the entire website, and browser security tools do not report any mixed-content warnings or certificate problems. Despite all of these checks producing normal results, AVG continues to block the website for many users, which makes me believe that this could be a false positive rather than an actual security issue.
I also reviewed the website’s source code and external resources to determine whether a particular script might be triggering the detection. The website uses commonly available JavaScript libraries, analytics services, embedded videos, and a content delivery network for static assets. All external resources are loaded securely over HTTPS and come from well-known providers. I temporarily disabled several third-party scripts to see whether the detection would disappear, but AVG continued blocking the website even after simplifying the pages considerably. This makes it difficult to determine whether the detection is related to the website itself, one specific resource, or an automated reputation-based classification performed by AVG.
The biggest challenge is that AVG does not clearly identify which component of the website is responsible for the warning. The notification simply states that access has been blocked because the site is considered unsafe, without identifying a particular URL, script, or file. Without more detailed diagnostic information, it is extremely difficult to isolate the cause or make targeted changes to resolve the issue. Since the website itself functions normally and passes multiple independent security checks, I do not have enough information to determine what AVG is detecting or why only AVG users are affected by this behaviour.
I would greatly appreciate advice from the AVG community on the best way to diagnose and resolve this issue. Specifically, I would like to know whether there is a method to determine exactly what AVG Web Shield is detecting, whether this type of behaviour is commonly caused by false positive classifications, and what steps I should follow to submit the website for review if necessary. Any recommendations for identifying the triggering element, improving the website’s reputation with AVG, or obtaining more detailed diagnostic information would be extremely helpful. My goal is simply to ensure that legitimate visitors can access my gaming website normally without being presented with security warnings when the website itself appears to be secure and free of malicious content.