Hello Shelagh,
We are sorry for the inconvenience caused.
Do you have the latest version of Firefox installed?
We request you to uninstall AVG Web TuneUp from control panel once and then click on "Web tuneup" circle on Zen and proceed with the installation.
Please wait for a while and a message will appear on screen as "Open browser" to activate the add-on.
If the Firefox isn't the latest one then please update it and then try reinstalling.
If you aren't sure on uninstalling a program from control panel then please follow the instructions as mentioned in this article: http://avgread.me/1DEtNP0 .
I bought AVG Zen yesterday and to make a long story short. I downloaded and installed AVG Web Time Up throught AVG ZEN. It said that Web Tune up was disabled in my browser (Firefox). Iwent to my addons (extensions) and plugins and AVG Web Tune Up is not listed in either list. So, what do I do now? Throw in the towel? It seems like a good app. I would appreciate some help. I bought AVG Zen yesterday (Feb. 13th, 2017). Thanks.
Shelagh Fell
Hello Shelagh,
We are sorry for the inconvenience caused.
Do you have the latest version of Firefox installed?
We request you to uninstall AVG Web TuneUp from control panel once and then click on "Web tuneup" circle on Zen and proceed with the installation.
Please wait for a while and a message will appear on screen as "Open browser" to activate the add-on.
If the Firefox isn't the latest one then please update it and then try reinstalling.
If you aren't sure on uninstalling a program from control panel then please follow the instructions as mentioned in this article: http://avgread.me/1DEtNP0 .