Hi, i am also having the above issue. I've had it for quite sometime now.
I have uninstalled and reinstalled as per above.
It tells me i'm not connected to the Zen network. I click connect, inputt my details. It tells me i'm connected then 5-10sec's it says i'm not connected.
Do you have any more advice?
Hello Simon,
We apologize for the inconvenience caused. To resolve the issue, did you try reinstalling your AVG program in your Mac device? If the issue persists, please provide us a screen-shot(http://avgclick.me/getscreenshot) of the error message which will help us in identifying the issue. Thank you.
Hi
I have the exact same problem. I have also unistalled and reinstalled as per above. Once I connect it to the zen network it stays connected for a few seconds and then runs an update search. `when that stops it disconnects from the Zen network.
Can you please assist?
Hello Raymond,
We really appreciate your valuable efforts which you have taken to fix it. Since you have tried basic trouble shooting steps to resolve the issue, unfortunately the issue is still persisting. In this case we need to escalate this issue to our senior team for that we need your AVG Log files. We have sent you the email to analyze the issue. Please try to follow the steps which mentioned in the email and try to send log files. Thank you.
We really appreciate your valuable efforts which you have taken to fix it. Since you have tried basic trouble shooting steps to resolve the issue, unfortunately the issue is still persisting. In this case we need to escalate this issue to our senior team for that we need your AVG Log files. We have sent you the email reagarding this. Please try to follow the steps which mentioned in the email and try to send log files. Thank you.
Hello Simon,
We kindly request you to reinstall the AVG program and check if the issue persists. Please follow the instructions on the article http://avgread.me/1LhhXRT to uninstall the AVG program from your MAC device and once done please follow the instructions on the article http://avgread.me/1ggvK09 to reinstall the AVG program.
Thank you,
Kishore, AVG Customer Care.
Hi
I have the exact same problem. I have also unistalled and reinstalled as per above. Once I connect it to the zen network it stays connected for a few seconds and then runs an update search. `when that stops it disconnects from the Zen network.
Can you please assist?
Simon, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hi guys, thanks for such a quick response. I'm afraid there isn't an error message. The app just signs in then instantly signs out again. Is there a log file I an check? Would a screenshot still be helpful?
I have uninstalled and reinstalled as per above.
It tells me i'm not connected to the Zen network. I click connect, inputt my details. It tells me i'm connected then 5-10sec's it says i'm not connected.
Do you have any more advice?