Avg won't remove qtr malware

Hello Tp,
Thank you for reaching AVG support channel.
Support through this channel is available only in English. You can write back to us in English or we'll help you in your language using Translate.
NOTE: The below message is translated for your convenience using Translate. 
I’m sorry to hear that you wish to cancel your AVG subscription. I completely understand your decision, and we are here to assist you with the process.
To cancel your AVG subscription, please refer to the following article: 
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-account-unsubscribe&q=cancelling)
This will guide you step-by-step through the cancellation process.
If you encounter any issues or need further assistance, please feel free to contact us through a new post, and we’ll be happy to help you resolve the matter.
Thank you for your time with AVG, and we’re here if you need any further assistance.

I had same problem and asked support center and they said it is not malware. But I don't know why AVG keep warning me even I update my virus database. Looks like AVG has some issue about it.

Hello Tim, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are unable to remove qtr malware on your android device. We will check and help you to resolve it. 

Please provide the following information to help you better :

1. Confirm the version of operating system installed in your device.
2. Share us the screenshot of the malware detection received on AVG program. 
3. Have you scanned the device using AVG Anti-virus and check it?

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

Avg has identified a qtr malware on my Android phone but the disable button is not highlighted. I hit force stop and that didn't do anything.

Hello Tim, 
Thank you for sharing the required information.
We understand that you are facing an issue with on mobile device.
We do have a specialized team who deals with mobile queries.
We have escalated your case to concern team and they will get back to you via email and help further.
Thank you and keep us updated.

Hello Tp,
Thank you for reaching AVG support channel.
Support through this channel is available only in English. You can write back to us in English or we'll help you in your language using Translate.
NOTE: The below message is translated for your convenience using Translate. 
I’m sorry to hear that you wish to cancel your AVG subscription. I completely understand your decision, and we are here to assist you with the process.
To cancel your AVG subscription, please refer to the following article: 
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-account-unsubscribe&q=cancelling)
This will guide you step-by-step through the cancellation process.
If you encounter any issues or need further assistance, please feel free to contact us through a new post, and we’ll be happy to help you resolve the matter.
Thank you for your time with AVG, and we’re here if you need any further assistance.

I had same problem and asked support center and they said it is not malware. But I don't know why AVG keep warning me even I update my virus database. Looks like AVG has some issue about it.