Hello William,
I really apologize for the inconvenience caused. Kindly let us know if you received any error message while you installed AVG program. Also please provide us the exact error message you received while booting your computer with AVG installed so that we will be able to assist you better.
Thank you.
Exactly the same issue, I'ts odd. Had Windows 10(64-bit) running perfectly after upgrading to win 10 from 8.1 with the free update, avg was installed pre update and stayed installed after the upgrade. However this issue arised when i upgraded some system components and installed windows 10 from the oficial installaton media (full version on usb key) pc works perfectly untill avg is installed… Thought I would do a little investigative work so I took my spare pc (another system running windows 10 from the update from 8.1) that pc is also running avg no issues, untill I installed windows 10 on it from another oficial install media, avg installed and guess what… system won't boot.
Sticking my nose in…
this is what you get from buying a pre-loaded machine, when you're a builder, you can take things step by step, you can always re-load a 'virgin' computer until you get the software correct. Ditto for laptops, or any mobile, don't buy pre-loaded, you'll have more fun "rolling your own" and in the end have a machine better customised to your needs.
> Our main goal is to keep our customers happy.
If that was true you'd accept the specific example I just gave you instead of forcing me to repeat it through a feedback page.
I found my own solution so I'll share it in the hope of helping others.
When the computer won't boot and throws you into the startup recovery environment, try disabling the Device Driver Signature Enforcement. The sequence of choices you need to make is something like:
* See advanced repair options
* Troubleshoot
* Advanced options
* Start-up settings
* Restart
* Disable driver signature enforcement
Something like that anyway. Alas I didn't note down the exact sequence.
After that the computer will boot into Windows - at least, it did for me. Of course next time I rebooted the computer I had to go through the same sequence again.
There were a stack of Windows 10 updates waiting to install, so I installed them. You can check for updates by typing "check for updates" into the search bar at the bottom left of the screen. Note that rebooting the computer won't necessarily complete the installation. You need to go into the Windows updates screen and click on Reboot Now.
After the updates were applied, I didn't have the AVG problem any more. So I'm guessing that there's a particular Windows update that resolved the problem but I'm afraid I can't tell you which one it was.
A further thought for others struggling with this issue.
If disabling the driver signature enforcement works for you, you can disable it permanently. I don't recommend doing this unless you absolutely have to. Option 1 on this webpage shows you how: Enable/Disable Device Driver Signing in Windows 10 - Technipages
I hope this may save a little time and hair-pulling for others who have experienced this problem.
After hours of trying to fix the problems with upgraded Win 10 and AVG Zen which somehow loaded without me knowing…I have uninstalled ALL AVG products. Which is sad because AVG has for years always been my No.1 app, even over Windows. It's now become unstable bloatware as far as Win 10 is concerned. I won't go back to it as it has set me back hours of very important work. At the moment I have resorted to Windows defender because everything out there is bloatware. AVG was and always has been my preferred and recommended until now. I am expecting calls from everyone I have recommended AVG to to ask what's happened to their computer…
I've completely removed McAfee, but that did not help. So, now I'm in a position where I'm afraid to reinstall AVG Protection because it is SO MUCH WORK to put all the programs back on again. I'm sticking to Windows Defender (free) until I get a guarantee that the AVG program won't mess up my computer again.
I just bought a new HP Envy 17.3 inch laptop with 16 GB Ram, i7 5500 Intel chip. The computer came with a trial of McAfee antivirus. I uninstalled that and after installing AVG Zen 2015 and rebooting, Windows 10 would not run. It required a resetting. I did this 4 times and EVERY time it causes a failure of Windows 10 to run. I've gone back to the trial of McAfee which works fine. Has anyone else had such a problem? I have two other computers running Windows 10 and AVG without problems (all desktops).
Hello William, you so echo my experience. I got a brand new laptop for my birthday that came with a trial version of McAfee. The system was working magnificent until the trial period was over and I oped to download and install the free version AVG Zen. It installed fine and all but after I performed a couple of its fixes and performance enhancements it all but killed my system. It is beyond slow. Things take forever to open and usually time out before opening. I have internet connectivity issues. It's endless. I finally unistalled all the AVG components and my system is nearly back to normal. I'm still exploring and fixing.
I've just seen exactly the same issue on a brand new Toshiba laptop with Windows 10 installed. The ONLY software we installed was AVG Zen. Then we attempted to reboot - and hey Windows 10 was no longer bootable. The only recovery was to "reset" the computer to its install image.
Rinse. Repeat. Same behaviour.
I can't get AVG Zen installed onto this computer without this happening.
Pity really, I'm an IT tech and up until now I've recommended AVG to my customers. Alas I cannot afford for this kind of debacle when I'm on a customer site so I'm afraid I'll have to recommend an alternative product to my customers.
Thank you, Liz Raymond! Your description and resolution was spot on for this same problem that I was experiencing.
After hours of trying to fix the problems with upgraded Win 10 and AVG Zen which somehow loaded without me knowing…I have uninstalled ALL AVG products. Which is sad because AVG has for years always been my No.1 app, even over Windows. It's now become unstable bloatware as far as Win 10 is concerned. I won't go back to it as it has set me back hours of very important work. At the moment I have resorted to Windows defender because everything out there is bloatware. AVG was and always has been my preferred and recommended until now. I am expecting calls from everyone I have recommended AVG to to ask what's happened to their computer…
My pc was complete ruined. It did not boot anaymore. it was complaining about the keyboed defenition and damaged hard disk.
There was nothing wrong with te keyboard. It crashed every time. After a couple of reinstalls it was over.
I finally went to the PC shop.The harddisk was ok. They said AVG zen destroyed my windows 10 installation. After complete new installation. I tried AVG free, again it crashed.
I am really not happy what's going on. This is a 1 year old PC. I always used AVG.
I do have a couple of other PC with windows 8.1 and AVG. I don't have any trouble there.
Can somebody help me to solve this problem ?
Hi William,
Yes, I have had the very same problem with AVG Zen (Free) and McAfee AV, After uninstalling McAfee AV then installing Windows 10 all ran well. Then I installed AVG Zen and nothing would run, so that led me to Resetting my Brand New Acer Laptop computer back to Factory Settings and reinstalling Windows 10 again. I trust AVG Techies will sort this problem (good luck guys) as it is most frustrating and time consuming. I am afraid to use Zen again. Cheers Alan
No, I used control panel, programs, uninstall McAfee. After that a McAfee uninstall program engaged and uninstalled the program, which I assumed removed all files.
I've just seen exactly the same issue on a brand new Toshiba laptop with Windows 10 installed. The ONLY software we installed was AVG Zen. Then we attempted to reboot - and hey Windows 10 was no longer bootable. The only recovery was to "reset" the computer to its install image.
Rinse. Repeat. Same behaviour.
I can't get AVG Zen installed onto this computer without this happening.
Pity really, I'm an IT tech and up until now I've recommended AVG to my customers. Alas I cannot afford for this kind of debacle when I'm on a customer site so I'm afraid I'll have to recommend an alternative product to my customers.
Hello Walter,
We apologize for the inconvenience,
This issue can happen if the AVG program was not updated properly, we suggest you to completely remove and install the latest version of AVG program to fix this issue.
Thank you.
Hello William, you so echo my experience. I got a brand new laptop for my birthday that came with a trial version of McAfee. The system was working magnificent until the trial period was over and I oped to download and install the free version AVG Zen. It installed fine and all but after I performed a couple of its fixes and performance enhancements it all but killed my system. It is beyond slow. Things take forever to open and usually time out before opening. I have internet connectivity issues. It's endless. I finally unistalled all the AVG components and my system is nearly back to normal. I'm still exploring and fixing.
@ Walter Zarins
Walter, When the McAfee trial expired did you remove same using the full removal tool (http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp)?.
AVG Guru
Exactly the same issue, I'ts odd. Had Windows 10(64-bit) running perfectly after upgrading to win 10 from 8.1 with the free update, avg was installed pre update and stayed installed after the upgrade. However this issue arised when i upgraded some system components and installed windows 10 from the oficial installaton media (full version on usb key) pc works perfectly untill avg is installed… Thought I would do a little investigative work so I took my spare pc (another system running windows 10 from the update from 8.1) that pc is also running avg no issues, untill I installed windows 10 on it from another oficial install media, avg installed and guess what… system won't boot.
William, When you uninstalled McAfee did you download & run the total removal tool… (http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe)?.
AVG Guru