Hello Nancy,
We regret for the inconvenience caused. Please check whether you could able to find the AVG WebTuneUp on your list of installed programs on your control panel. If so please follow the instructions below to uninstall the previous installation :
Right-click in the lower-left corner of your screen, and then click Control Panel.
Click Uninstall a program or Programs and Features.
In the list of applications double-click AVG Security Toolbar, AVG SafeGuard Toolbar or AVG Web TuneUp. The uninstallation will be launched.
You may receive the message:
The following applications must be closed before continuing the uninstall.
If you receive the message, close all your browser windows and then click Retry.
Tick the option Revert your browser's default search provider…, and then click Remove.
Once done please try to reinstall the program from your Zen Interface and check whether you could able to install the webTuneUp.
Thank you.
Hello Nancy,
We regret for the inconvenience caused. Please check whether you could able to find the AVG WebTuneUp on your list of installed programs on your control panel. If so please follow the instructions below to uninstall the previous installation :
Right-click in the lower-left corner of your screen, and then click Control Panel.
Click Uninstall a program or Programs and Features.
In the list of applications double-click AVG Security Toolbar, AVG SafeGuard Toolbar or AVG Web TuneUp. The uninstallation will be launched.
You may receive the message:
The following applications must be closed before continuing the uninstall.
If you receive the message, close all your browser windows and then click Retry.
Tick the option Revert your browser's default search provider…, and then click Remove.
Once done please try to reinstall the program from your Zen Interface and check whether you could able to install the webTuneUp.
Thank you.
On Avg Zen a message keeps coming up that web tune-up is not activated. When I try it says a plug-in is not installed on Firefox; It tells me to restart my browser but when I hit restart the browser, nothing happens. If I manually restart my browser, nothing happens. Where do I get the plug-in?