Hello Andrew,
I'm sorry to hear about this. Please let us know the AVG programs (AVG Free Antivirus/AVG Internet Security/AVG TuneUp) you have installed on your computer (control panel > program and features) and also share a screenshot of the error message to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.
No it didn't work
Andrew,
Thank you for providing screenshot. Please repair AVG Free Antivirus as per the steps mentioned in this article ( http://avgread.me/1BVxDSY ) and check if it works.
Thank you.
This error message comes up every time I start my computer. I have uninstalled the programme and reinstalled without fixing the issue. I have used AVG Remover. What can I do and is it affecting my protection?
Andrew,
Sorry to hear that, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
Hi Alok
I am using AVG Free Antivirus. This is the message I get when trying to follow the link to AVG Screenshot.http://download.avg.com/filedir/util/AVG_Screenshot_en.exe
An error occurred while processing your request.
Reference #132.6c052017.1501819030.1401e3ed
I have taken a screen shot but don't know how to paste it into this box. The message says: "The following AVG process failed: - avguix.exe Would you like to send the report to AVG for analysis Yes / No"
I have sent numerous reports.
Hello Andrew,
I'm sorry to hear about this. Please let us know the AVG programs (AVG Free Antivirus/AVG Internet Security/AVG TuneUp) you have installed on your computer (control panel > program and features) and also share a screenshot of the error message to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.
Sorry for missing the image icon. Here is the screen shot
Andrew,
I appreciate your efforts. Please uninstall AVG Free Antivirus as per the steps mentioned below:
1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2. Open the AVG Clear tool, click Yes in the User Account control dialog.
3. Click No in the Windows safe mode dialog.
4. Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
5. To run AVG remover tool please follow this link: http://avgread.me/1DEtNP0 .
To reinstall AVG Free Antivirus, please follow the steps mentioned in this article ( http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free ).
Thank you.