Avgpc tuneup canceled the renewal but charged the same to the card

Hi Sabrina,

Please accept our sincere apologies.
We've already replied your original post & sent you an email.
We request you to keep up the conversation via email for quick & better assistance.
Thank you for understanding in advance!

Hi Sabrina,

Please accept our sincere apologies.
We've already replied your original post & sent you an email.
We request you to keep up the conversation via email for quick & better assistance.
Thank you for understanding in advance!

avg is asking me to renew the subscription avgpc tuneup but I have already requested the cancellation of the renewal 20 days ago and 13 days ago I was charged on the card the amount of 29.99 euros the same. It is a scam.
Sabrina Renosto